Cookies – When you login to onehelth, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving user experience.
Log information – When you access Onehelth via a browser, application or other client our servers automatically record certain information.
These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
User communications – When you send email or other communications to onehelth, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
In addition to the above, we may use the information we collect to:Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and Protect the rights or property of onehelth or our users.If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
ONEHELTH(“us”, “we”, or “onehelth”, which also includes its affiliates) is the author and publisher of the internet resource onehelth.com (“Website”) on the world wide web as well as the software and applications provided by onehelth, including but not limited to the mobile application ‘onehelth’, and the software and applications of the brand names is onehelth.
his privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink https://onehelth.com/privacy (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information.
Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Onehelth. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
contact data (such as your email address and phone number) demographic data (such as your gender, your date of birth and your pin code); data regarding your usage of the services and history of the appointments made by or with you through the use of Services; insurance data (such as your insurance carrier and insurance plan); other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters. The information collected from you by Onehelth may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
passwords; financial information such as bank accounts, credit and debit card details or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; information received by body corporate under lawful contract or otherwise; visitor details as provided at the time of registration or thereafter; and call data records.
Onehelth will be free to use, collect and disclose information that is freely available in the public domain without your consent.
ALL USERS NOTE: This section applies to all users.
1-Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this onehelth Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Practo immediately.
2-An indicative list of information that Onehelth may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy.
All the information provided to Practo by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Onehelth may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules,
(a) for the purpose of providing you the Services
(b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes,
(c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
(d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice,
(e) debugging customer support related issues..
f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. Onehelth also reserves the right to use information provided by or about the End-User for the following purposes:
Publishing such information on the Website.
Contacting End-Users for offering new products or services.
Contacting End-Users for taking product and Service feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymized practice information for commercial use.
Processing payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Onehelth using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.
Should you have questions about this Privacy Policy or Onehelth's information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by onehelth in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your Information.
Information by Nature of Service
End-Users using the Website by registering for an account on the Website or ‘onehelth’ mobile application:
You can create an account by giving us information regarding your [name, mobile number, email address], and such other information as requested on the End-User registration page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.
Against every Practitioner listed in oneHelth.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Onehelth, and the records of such calls are recorded and stored in Onehelth’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, Onehelth hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.
2.End-Users using the Website without registering for an account on the Website or ‘onehelth’ mobile application (i.e., ‘Guest’ End-User):
You can use the Website without registering for an account, but to book an appointment, you may be asked certain information (including your [mobile number], and such other information as requested when you choose to use the Services without registration) to confirm the appointment.
Against every Practitioner listed in onehelth.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by onehelth, and the records of such calls are recorded and stored in oneHelth’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, Onehelth hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.